La Mourra 5* is located in the old part of the village, 460 avenue du Prariond.
The snow front is at 150 meters from the hotel. Guests can reach it by foot or take the hotel’s private shuttle.
La Mourra 5* is only open during winter season:
The hotel is strictly non-smoking.
All our suites have balconies. The guests are requested to smoke only outside on the balcony; a pocket ashtray is available in all our rooms.
If smells of cigarettes and/or damages due to tobacco consumption are inflicted in the room, the hotel may reserve the right to invoice the cost of the cleaning service.
Free WiFi is available all over the hotel, including in the Suites and Chalets.
Our Suites are ready at 3 PM on arrival day and must be released by 12 noon on departure day.
Our Chalets are ready at 4 pm on arrival day and must be released by 11 AM on departure day.
The hotel features a luggage service before 3 PM or if the guest wants to stay in Val d’Isère after 11 AM.
The hotel will take an imprint of the guest’s credit card upon arrival (check-in) as guarantee to cover the total amount of the services consumed during its stay and/or to cover any damage or deterioration incurred by the guest.
The visitor’s tax is due upon check-out with all extras.
It is charged 3.74 € (until 31st December 2025) and 3.96 € (from 1st January 2026) – per night and per person from 18 y.o.
We offer a hypoallergenic duvet and pillows, upon request at time of booking.
The hotel does not have any extra bed.
Baby cot (up to 2 years old inclusive) can be added for free in all our Suites.
Deposit payment
A booking is only considered definitely confirmed when the deposit has been paid at time of booking:
• 30% of the total cost of the holiday
• 50% of the total cost of the holiday (Christmas and New Year weeks, French school holidays in February)
• 100% of the total cost of the holiday with promotional offers and/or packages (non refundable rate)
Full Cancellation policy of a stay
• Cancellation is possible up to 60 days (high season) /45 days before arrival: deposit refunded (100 € fee deducted)
• Between 60 days (high season)/45 days and 7 days before arrival: deposit retained
• Less than 7 days before the arrival date: the total amount of the stay is due.
Partial cancellation / Modification policy of a stay
Any modification of stay resulting in a reduction of the service (number of people, number of days, number of rooms) must be sent by e-mail. La Mourra 5* is entitled to refuse a modification of stay if it is not in line with the commercial policy (minimum stay for example), pricing policy and/or availabilities.
• Modification possible up to 60 days (high season) /45 days prior to arrival day: a fixed price of 50 € fee is charged
• Less than 60 days (high season)/45 days prior to arrival day: modification is no longer possible; 100% of the stay booked and specified in the booking confirmation is due in full
Payment policy of a stay
A booking is only considered definitely confirmed when the payment has been fully proceed as follow:
• Deposit: 50% of the total cost of the holiday at time of booking
• Balance: 50% of the total cost of the holiday due 90 days prior to arrival
Full cancellation policy of a stay
• Cancellation is possible up to 150 days before arrival: deposit refunded (500 € fee deducted)
• Between 150 days and 90 days before arrival: deposit retained
• Less than 90 days before the arrival date: the total amount of the stay is due
Partial cancellation/Modification policy of a stay
• Modification possible up to 150 days before arrival: a fixed price of 100 € fee is charged
• Less than 150 days before arrival: modification is no longer possible; 100% of the stay booked and specified in the booking confirmation is due in full
Cancellation insurance is not included and remain optional. Guests are strongly advised to ensure they have adequate insurance or to purchase it in addition to their stay if necessary.
A possibility with Gritchen Affinity is offered: cancellation insurance.
Reception: 24/7
Hotel Shuttle: from 7:30 AM to 11:30 PM
Spa & Wellness: from 10:00 AM to 9:00 PM
Room service: 24/7
Breakfast: from 7:00 AM to 10:30 AM
Dinner at La Mourra: from 7:00 PM to 9:30/10:00 PM
Lunch at Le Blizzard: from 12:00 noon to 1:30/2:00 PM
Dinner at Le Blizzard: from 7:00 PM to 9:30/10:00 PM
Dinner at La Luge: 1st seating at 7:00/7:15 PM, 2nd seating at 9:30 PM
The hotel’s concierge service is available 24/7 during your stay.
They contact our future guests prior to the stay to organise their arrival.
The hotel offers a shuttle service exclusively for our guests from 7.30 AM to 11.30 PM.
The shuttle service is common to all our guests (Hotel & Chalets) and runs in Val d’Isère only. It is available on simple request or by calling the Reception.
Depending on demand and the number of guests, a waiting time may be unavoidable.
Parking is charged at 30 € per night and per vehicle. Our valets will collect your vehicle on arrival and park it in the covered and private car park of La Mourra.
La Mourra is a Pets Friendly hotel where dogs are given a warm welcome.
There is an extra charge of 30 € per night and per animal for their stay, excluding food.
For hygienic reasons, unless otherwise stated, pets are not allowed in the dining rooms or in our Spa.
It is also necessary to ensure that they do not damage the room or its furnishings, and respect the peace and quiet of the establishment in all circumstances.
All our rooms have an accessible safe and wardrobe rack.
A light-up vibrating alarm clock, a telephone and remote control with large buttons are available upon request.
A the Hotel, our 2-bedroom Suite sitting room ~145m² has been designed with a PMR access. One of its bathrom is spacious enough for wheelchair access and has a walk-in shower area and grab handles in the shower and toilet.
Each of our 5 Chalets has a bedroom also designed with the same equipment.
On request, we have a portable magnetic loop.
We are happy to provide a wheelchair or a pair of crutches, on simple request.
All public areas and hotel toilets are accessible to wheelchairs and feature wide corridors and entrances.
The hotel has 2 lifts.
The Reception, the Spa, our restaurant and the bar are also easily accessible to wheelchairs.
Our valet service take care of your vehicle upon arrival.
We are pleased to welcome all service dogs at the hotel for free.
Our Concierge service can assist you in booking an instructor trained in handiskiing.
Our gourmet buffet-breakfast is served daily in the restaurant. Our guests enjoy a varied selection of local produce, fresh pastries, fruit and much more to get your day in Val d’Isère off to a good start.
The breakfast can also be served in the comfort of the room, with supplement.
Hours: from 7 AM to 10:30 AM.
La Mourra restaurant is closed for lunch.
Le Blizzard restaurant serves authentic fresh-from-the-market cuisine, using local and seasonal produce.
Seating from 12:00 noon to 1:30/2:00 PM.
The restaurant terrace is open weather permitting.
A selection of pastries is available in the bar all afternoon.
• La Mourra: a culinary journey between East and West
Our restaurant offers Japanese-inspired and fusion cuisine, sushi bar and dishes to share.
Open for dinner only.
Seating from 7 PM to 9:30/10 PM.
And, in our sister hotel Le Blizzard 5* (at 400 meters from La Mourra):
• Le Blizzard: for gourmets
Located on the first floor of the hotel, our Chef Patrice Durand offers authentic fresh-from-the-market cuisine, highlighting local and seasonal produce.
Seating from 7 PM to 9:30/10 PM.
• La Luge: Savoyard specialities and rotisserie
Located on the ground floor of the hotel, all the best typical Savoyard specialities are on offer: raclette, fondue, tartiflette, vacherin, as well as dishes roasted on site, in the dining room.
Open for dinner only.
2 seatings: the first at 7.00/7.15 PM, the second at 9.30 PM.
Due to the popularity of our restaurants, we recommend that all our guests book their table in advance:
• online via our website, in the ‘Book’ section
• on site directly with the Reception or Concierge desk
• by mail:
La Mourra: restaurant@hotellamourra.com
Le Blizzard: restaurant@hotelblizzard.com
La Luge: luge@hotelblizzard.com
Vegetarian and children’s dishes are included in all our menus.
The wellness centre and the Spa Susanne Kaufmann are open everyday from 10:00 AM to 9:00 PM.
The Wellness Centre is on free access for the hotel guests.
The entrance is authorized for children of less than 16 y.o, only under the surveillance and responsibility of at least one adult.
It is a place dedicated to relaxation. The hotel highly advise their guests to respect calm and discretion.
External guests enjoy 2 hours’ access to the wellness area if they book a treatment/massage at the Spa Susanne Kaufmann.
Our wellness centre includes:
• an heated indoor 17 meters long swimming pool
• a sauna and a steam room
• a few pieces of strength training equipment
The entrance is free for all our hotel guests.
With 2 cabins, our Susanne Kaufmann beauticians specialists offer a complete range of massages and personalized body & face treatments.
All treatments and massages are with previous appointment: contact our team by e-mail at spa@hotellamourra.com.
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